Quality

SGS is committed to analytical data of the highest quality and to the continuous improvement in all areas of operation. Only officially approved procedures and techniques will be used, when available. Analyses will be performed with an emphasis on exacting quality, timeliness and legal defensibility.

SGS maintains a Quality Manual and SOPs which meet the standards of ISO/IEC/EN/17025. These documents include quality policies and objectives as well as a documentation of technical procedures. Copies of the Quality Manual and SGS internal SOPs are available upon request.

Quality Assurance Reviews

Performance/System Audits. Audits are a fundamental component of a quality system. Internal audits are performed at least annually. In addition, SGS analyzes blind proficiency samples supplied by a third party provider, to ensure that our systems are maintained at the highest level of quality.

External Audits. These audits include regulatory agencies, customers, and/or their representatives. SGS undergoes on-site audits by the FDA and various clients for ISO/cGLP/cGMP compliance. All clients are welcomed and encouraged to visit our facility. During customer audits confidentiality is a priority. Only records for that client and those records which do not violate other clients’ confidentiality shall be reviewed.