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Our clients come first and providing industry leading customer service is one of our constant missions. Currently, our Net Promoter Score stands at 91, a testament to how our clients view us. A Net Promoter Score is a measure of one single parameter, how likely a client is to recommend us to a colleague or friend.
Client Reviews
Reviews From Our Clients
“Thank you very much for everlasting trust in the SGS and exceptional and outstanding Customer Service attitude.”
“Of all the contract labs we work with, SGS is the most responsive to inquiries and esp. requests for lab investigations. I recommend to all my supply chain partners. Thank you for the consistent commitment to customer service and your commitment to quality.”
“I am pleased with how the team at SGS works. Great work!”
“Very happy with the service”
“They are professional and quick!”
“Staff is quick to respond, knowledgeable and friendly. Such a pleasure with all of them! ”
“Chemical Solutions has always provided us with timely results.”
“Reports are always on time, usually early. Very good communication. Prompt notification of out-of-specification results.”
“Service is excellent. Turn-around times are met and sometimes we get results back quicker.”
“Very helpful and easy to do business with”
“I would highly recommend SGS to a friend or colleague. They are very reliable.”
“SGS has done an awesome job of hiring people who really make me feel important and that they are happy to help me.”
“We have been using SGS for a few years now and they have remained dependable with their overall turnaround times and friendly professional client services.”
“We are always happy with the fast TAT.”
“Very timely results, as usual.”
“Love you guys. Turnaround times are always on point, pricing is great, and if we have any questions you guys respond super quickly.”
“Very helpful with any & all questions and helping expedite our requests”
“Very helpful and communicated when you needed additional information from me in order to do your best sample analysis. You guys were wonderful! Thank you”
“Very responsive. Reports are issued on time. Extremely intelligent and knowledgeable staff! Thanks you, SGS!!!”
“Great communication and turn around.”
“Always helpful and patient with my questions.”
“Customer service is really appreciable.”
“All of the services received have been high quality and the staff a pleasure to work with.”
“Customer service is the best!”
“Chemical Solutions administration staff and the chemists are fantastic examples of being a team player. They are great to work with as well as being knowledgeable and on top of their game. We at xxx do not question SGS’s ability of testing our material. A+ business and staff!”
“SGS is the greatest company to work with. Samples are always on time, prices are more than reasonable, and the staff is so friendly and helpful. Top Notch company!”
Please let us know how we’re doing!
We’re always looking for feedback to seek ways we can improve – or – to simply give well-deserved praise to individual team members who provide excellent customer service.
